Communicating in Conflict
Conflict is an inevitable part of all organizations and can be an important growth opportunity for individuals and teams. Using Killman’s Model of Conflict, a simple tool designed by two psychologists, we will help you identify and understand your team’s and your own conflict management styles enabling you and your team to approach conflict in the workplace with curiosity rather than avoidance or fear. Building on this understanding, we’ll help you to learn how to effectively communicate through conflict.
Description
Conflict is an inevitable part of all organizations and can be an important growth opportunity for individuals and teams. Using Killman’s Model of Conflict, a simple tool designed by two psychologists, we will help you identify and understand your team’s and your own conflict management styles enabling you and your team to approach conflict in the workplace with curiosity rather than avoidance or fear. Building on this understanding, we’ll help you to learn how to effectively communicate through conflict.
In this 3-hour interactive, live workshop facilitated through Zoom you will identify your conflict management styles, identify how to decide which style would work better in different conflictual situations, apply tools for communication in conflict, and practice managing defensiveness successfully.
DISCOUNTS
Register for all four leadership courses at the same time and receive a $150 discount. Eligible courses include Trauma-Informed Workplace, Leading With Curiosity, Boundaries, Stress Management, and Self-Care, and Communicating in Conflict.
SCHOLARSHIPS
Scholarships request will be considered by emailing cace@augsburg.edu
ACCESSIBILITY
If you need any disability-related accommodations to participate in this course fully, please contact the CACE staff at cace@augsburg.edu or 507-923-4210. It is most helpful if requests are made at least two weeks in advance of the start of the course.
What you'll Learn
- Identify your conflict management styles.
- Identify how to decide which style would work better in different conflictual situations.
- Apply tools for communication in conflict.
- Practice managing defensiveness successfully.
Cancellation Policy
Cancellation requests must be emailed to cace@augsburg.edu within 7 days of the course start date. Twenty percent of the registration fee is non-refundable but may be applied to future courses at the discretion of the director of continuing education.
Any cancellation received within 7 days of the start of the institute, or during the institute, will result in a full forfeiture of all tuition and fees.
If insufficient enrollment, or instructor illness, requires us to reschedule a workshop, all registrants will be notified of any changes in the published information. If a course is canceled, all registrants will receive a full refund.
Access Instructions
Zoom Access:
To access this live-online course, you must have the Zoom application downloaded to your computer. You will also need a WiFi/Internet connection throughout the duration of your scheduled session and a computer with audio and video capability. The information to join your Zoom course meetings will be provided in your confirmation email upon registration. Please check your spam folder if you do not see this email upon registration. For more information on how to use Zoom, please see our training guide.
Key Features
- Live online via Zoom
- Instructor-led
- Interactive
- Discussion-based
- Application activities
Ideal For
- Organizational leaders
- Managers
- Industry
- Non-profits
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